Following on from some of my previous posts, I was asked a really startling question that made me think hard. (Thanks Chris!) Why does anyone actually need a kiosk?… Isn’t it just technology for technologies sake?
My opinion is that kiosks are amazingly powerful and valuable but only work in the certain situations and only if they have been executed to perfection.
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Walkthrough of Flypay’s genius mobile payment experience
We recently did a post on Flypay’s fantastic instore payment app which was really popular. Some of you contacted me to say you aren’t able to experience it first-hand as you don’t have a Wahaca restaurant nearby. So as you asked, here is a walkthrough of the experience, let me know if you want other walkthrough experiences and I can add it to my growing list of post ideas.
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Connectedwindow.com mission post
Now that we are approaching our 500th visitor to the blog, I thought it would be a good time to put down in ink about why I set it up. Firstly to make sure I stay on topic but also to keep me motivated on this journey that I am embarking on.
East Street’s Digital QR Feedback Form
If you are scouting around to find innovative companies in the retail sector, then the small chains in the streets around Oxford Street, London are a preverbal treasure trove of ideas.
These shops have the combined ambition to be the next super chain, coupled with the cashflow and cost focus of a small business. They can’t invest in tech, unless if helps the bottom line or generates an interest.
East Street Restaurant is one of the bevy of new restaurants that offer East Asian Street Food. With only 5 or 6 stores in the group, this chain is big enough to be doing some digital elements.
After last week’s post on a kiosk feedback form, I thought I would post an example of a “Digital QR Feedback Form”
What it does:
At the end of an amazing meal, they hand out a feedback form, with a qr code on it. They offer users a chance to win £100 in exchange for feedback.
Does it work?
I am not sure it does. I didn’t use it. Mainly because when I scanned the qr code, I was presented with a non- mobile webpage.
If they made the feedback form work nicely on mobile, I am sure they would get a much higher response rate and more juicy feedback from visitors to the restaurant.
Technologies Used
- Printed Feedback form with QR code and Url
- Online web form integrated into a desktop website.
In Pictures
Collecting Customer Feedback via Digital Kiosk
On the weekend, I popped down to Westminster lodge for a swim, and I was chuffed to see that Everyone Active ( the Health Club management company) had put in digital Kiosks to collect feedback from visitors.
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